We are committed to providing you with a smooth and timely free delivery experience

1. Processing Time
All orders are processed within 3-7 business days after payment confirmation. Orders placed over weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped, along with tracking information to follow your package's progress.

2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer standard and expedited shipping options. Estimated delivery times are as follows:

  • Free Shipping: 01 to 03 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

3. International Shipping
We proudly ship internationally. Please be aware that international orders may be subject to customs duties, taxes, or other fees based on your country’s regulations. Sidraz Treasure is not responsible for these additional charges, and they are the responsibility of the recipient. Delivery times for international orders may also vary depending on customs clearance.

4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. This tracking information allows you to monitor the progress of your shipment until it arrives at your doorstep. If you experience any issues with tracking or have questions about your shipment, please contact us at info@sidraztreasure.com.

5. Shipping Restrictions
Some items may be restricted from shipment to certain locations due to regulatory or carrier limitations. If an item cannot be shipped to your address, we will notify you as soon as possible and provide alternative solutions.

6. Lost or Delayed Shipments
While we work with reliable carriers to ensure timely delivery, unexpected delays can occur. If you believe your shipment is lost or significantly delayed, please contact us at info@sidraztreasure.com, and we will assist in locating your package. Please note that lost packages due to incorrect addresses provided by customers are not eligible for replacement or refund.

7. Shipping Address
Please ensure that your shipping address is complete and accurate to prevent any delays or issues with delivery. Sidraz Treasure is not responsible for orders shipped to incorrect addresses provided by customers.