Sidraz Treasure, customer satisfaction is important to us. This Refund and Returns Policy outlines the process for returns and refunds to ensure you have a smooth and hassle-free experience.
1. Eligibility for Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your item. To be eligible for a return, the item must be in its original condition, including all packaging, tags, and accessories. Items that are damaged, altered, or not in their original state may not qualify for a refund.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at info@sidraztreasure.com with your order number and the reason for the return. Our team will guide you through the return process and provide you with further instructions. Please note that all returns must be approved before you send the item back to us.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or damaged item. In such cases, Sidraz Treasure will cover the return shipping costs.
4. Inspection and Approval
Once your returned item is received, we will inspect it to ensure it meets our return criteria. We will notify you via email regarding the approval or rejection of your return. If approved, your refund will be processed promptly.
5. Refund Process
Approved refunds will be credited to your original payment method. Please allow a certain number of days for the refund to reflect in your account, depending on your payment provider’s processing times. Shipping costs are non-refundable unless the return is due to our error.
6. Non-Returnable Items
Certain items are non-returnable, including gift cards, personalized items, and any items marked as “final sale” at the time of purchase. We do not accept returns for items that have been used or altered.
7. Exchanges
If you need to exchange an item for a different size or variation, please contact our customer support team at info@sidraztreasure.com. We will assist you in arranging an exchange, subject to availability.
8. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at info@sidraztreasure.com. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
Thank you for shopping with Sidraz Treasure. We value your trust and strive to provide a pleasant shopping experience.